IT Supporter Wanted for Queue-it in Copenhagen

Are you interested in IT security and always looking for ways to optimize and improve? Do you want to learn more about how IT can support operations even more efficiently?

On behalf of Queue-it, we are looking for an IT Supporter to start as soon as possible. Queue-it helps the world’s largest brands manage their busiest days. Their virtual waiting room solutions prevent website crashes and bot abuse, ensuring a smoother and fairer online experience for billions of users. Queue-it is a diverse team from over 40 countries, with offices in Denmark, the USA, South Korea, and Australia.

About the Position
As an IT Supporter at Queue-it, you will play a key role as the first point of contact for all Queue-it employees worldwide regarding 1st line support. You will report directly to their IT Administrator and work closely with another IT Supporter. The primary task will be to maintain IT security standards and ensure seamless IT operations for all Queue-it users. Your main responsibilities will include:
- 1st line support for all users across the organization.
- Maintaining, developing, and coordinating security and cloud setups.
- Coordinating and updating communication platforms and e-tools usage.
- Assisting in maintaining a global overview of security and AI solutions.
- Continuously maintaining and updating guidelines, instructional materials, etc., to ensure high IT standards.

We are looking for:

Queue-it has a wide range of systems with a certain level of complexity, requiring a technical mindset and motivation to continuously explore the best solutions while developing your learning curve. A service-oriented approach to users and a strong interest in IT security are essential as well as a collaborative, global mindset and an enthusiasm for solving IT challenges.

Qualifications:
- A relevant IT education is an advantage but not required.
- Experience in IT support or IT security. Recent graduates with internship or apprenticeship experience are also encouraged to apply.
- Strong written and verbal communication skills in English (company language).
- Experience with multiple cloud solutions/platforms and programming/scripting skills is a plus.
- Has the ability to undertake multiple tasks and projects at the same time with a detail-oriented and structured approach. You follow up on your agreements and you ensure clear communication to your working relationships and stakeholders in the process.
- Works independently and proactively take on tasks and bring them to the finish line.

Practical Information & Recruitment Process
- Start Date: As soon as possible.
- Working Hours: Full-time with a need for support outside Danish office hours.
- Remote work: There is an "Office first" policy.
- Salary: Based on qualifications.
- Location: Copenhagen V.

If you have an interest in IT-security and want to develop your skills in this field, apply today! We are conducting interviews on an ongoing basis.

The recruitment process is handled by StudentConsulting. If you have any questions about the position, please contact the recruitment manager, Emma Jepsen, at emma.jepsen@studentconsulting.com.

Keywords: IT, IT-support, Support, IT-security, Copenhagen